Specialist, Return to Work - WSIB

Posted Jan 23rd, 2019 in Careers

The Workplace Safety and Insurance Board (WSIB) helps people overcome workplace injuries and illnesses and helps business owners make their workplaces safe and healthy. Our people are at the heart of what we do. Bring your enthusiasm and expertise to the WSIB, and we’ll help you achieve your personal and professional goals through meaningful work, development opportunities and a culture of compassion, integrity and teamwork.

We are the WSIB. And we’re here to help.

Specialist, Return to Work

12 Temporary Vacancies, up to 12 months in duration:

(7) Vacancies in Toronto Office

(2) Vacancies in Hamilton Office

(2) Vacancies in Ottawa Office

(1) Vacancy in Sudbury Office

The successful incumbent must have the ability to provide their own transportation and travel extensively within the geographic area.

Lead return to work activities for cases at risk in order to drive return to work (RTW) outcomes. Ensure suitable and sustainable RTW outcomes are achieved through customized coordination of the right services at the right time, and by applying a customer-centric approach. Achieve optimal outcomes and promote leading return to work practices through the delivery of innovative and specialized services


As leaders in return to work and working as part of a professional team of experts, you will:

1) Represent, Promote and Cultivate WSIB’s leading Return to Work Brand through:

  • Representing WSIB and acting as Brand Ambassadors, promoting WSIB’s leading Return to Work Program and as aligned with the leading professional guidelines of organizations such as the International Social Security Association (ISSA).
  • Professionally recommending, educating and applying evidence-based, internal and industry-supported leading practices that lead to optimal RTW outcomes and promote the prevention of injury/illness and disease.
  • Maintaining collective and individual professionalization requirements pertaining to accepted WSIB credentials.

2) Apply a customer-centric approach, educate workplace parties and customers on:

  • Disability management, return to work principles and leading practices, the benefits of early and safe RTW, the RTW process, the employer’s and worker’s rights and obligations under the Workplace Safety and Insurance Board Act and under relevant policies.
  • WSIB’s comprehensive suite of innovative RTW services and products, in addition to research-supported and industry-recognized resources.

3) Evaluate, assess and interpret case needs by:
  • Gathering information through a disability management lens, using a holistic approach and working in collaboration with internal and external customers, determine the most appropriate customer-centric approach to RTW.
  • Considering and arranging appropriate assessments to develop a return to work plan based on the right services at the right time.
  • Applying early and safe return to work principles to determine an optimal approach for specialized cases (e.g. Mental Health, English as Second Language) including: conducting research; identifying risk factors which would signal barriers to return to work, formulating innovative RTW options and leading practice approaches.

4) Planning, making and communicating decisions by:

  • Collaborating with internal and external customers, representatives, health care community partners and related providers/resources; assess RTW Plan and goal dates in collaboration with all involved WSIB staff, providing guidance, advice and direction to support return to work.
  • Driving for successful RTW outcomes by coordinating and facilitating worksite meetings to lead RTW discussions; identifying, clarifying and assisting in the resolution of any and all issues/barriers relevant to the RTW process;
  • Determining and assigning accountability for implementation of all resolutions; reviewing, assessing potential return to work opportunities to determine: job suitability; recommend and approve appropriate accommodations and/or assistive devices;
  • Making and communicating RTW decisions that enable a return to work; communicating decisions verbally and in writing; providing education on rights and obligations under the Act. Responding to worker and employer’s requests for clarification and/or reconsideration specific to RTW services; monitoring employer and worker compliance in RTW Plans; communicating RTW Plan details to all parties.

5) Manage, Monitor and Secure ongoing sustainability of RTW planning through:
  • Establishing a customer-centric follow up system to oversee goal-oriented plans; develop post RTW meeting interventions to ensure Plan remains focused on identified outcome.
  • Initiating and leading case conferences with internal and external customers to review RTW options; where barriers exist, continue to work towards optimal solution; liaising with internal and external providers to gather information towards resolving barriers (i.e. health care community).
  • Coordinating additional interventions as appropriate to drive the case forward and ensure continued communication with all customers for the successful implementation and sustainment of the RTW Plan.

6) Perform required functions for caseload and RTW Plan management including

  • Implementing an effective documentation and follow up system to ensure optimal caseload management.
  • Documenting all related RTW activities using WSIB systems
  • Responding to inquiries in a timely fashion within expectations.
  • Maintaining an effective proven case management system to handle competing and changing case priorities.

7) Perform other related duties as assigned or required.


Professional requirements and qualifications

1.  Education (Level and Specialty / Discipline):
  • University degree at the undergraduate level with a specialty focus in disability management or health sciences (nursing, physiotherapy, chiropractors, kinesiology, ergonomics, occupational therapy),social work/sociology, vocational rehabilitation, psychology/counselling and working towards completing certification as a certified disability management professional (COMP),certified return to work coordinator (CRTWC) (NIDMAR) or certified vocational rehabilitation professional (CVRP).

2.  Experience (Years of Related Experience and Type of Experience):
  • Total of four years and six months experience. One year and six months prior experience in return to work, disability management, vocational rehabilitation or alternate dispute resolution. Three years on the job to reach full working level.

3.  Technical or Professional Qualifications or Certifications/Designations:

  • Valid Ontario G class driver’s license.

As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire. 

To apply for this position, please submit your application by the closing date noted above on our Job Opportunities page: http://www.wsib.on.ca/WSIBPortal/faces/WSIBArticlePage?fGUID=835502100635000719 

We appreciate the interest of all candidates.  Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process. The WSIB is an equal opportunity employer.  

The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are an individual with a disability and you need accommodation in order to apply for this position, please contact talentacquisitioncentre@wsib.on.ca . If you are invited to participate in the assessment process, please provide your accommodation needs at that time. Please be advised that you may be required to provide medical documentation to the WSIB’s Corporate Health Department so that appropriate accommodation can be provided to you throughout the recruitment process.

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