Occupational Health, Wellness and Abilities Advisor

Posted Jun 15th, 2017 in Careers

Purpose of Position

Reporting to the Director Compensation, Pension & Benefits, this role will be responsible for the effective and pro-active oversight for Workers Compensation, Short Term Disability (STD), Long Term Disability (LTD) claims and return to work coordination. 

Key Responsibilities

  • Ensure STD claims and workplace injuries are reported and the required documentation is completed and filed with the appropriate parties in a timely manner
  • Maintain an appropriate case management system to coordinate an ongoing caseload of claims Engage external consultants / vendors to assist with difficult claims and arrange for alternate methods such as an Independent Medical Exam (IMEs
  • Manage clearance certificates, non-injury work-related medical accommodations, and non-medical accommodation, etc. Document telephone conversations, email correspondances, Functional Abilities Forms (FAF), etc.
  • Identify systemic barriers to return to work, provide information to health care providers on transitional / modified work opportunities when necessary, and work collaboratively with the employee, manager, and relevant health care professionals to implement early and safe return to work
  • Obtain progress reports, work with the Manager / Supervisor to ensure modified duties are working well, coach and educate internal stakeholders on processes to create return to work plans based on any limitations and continue to track progress until employee is able to return to full duties
  • Manage and coordinate prevention, support and return to work strategies to achieve increasing efficiency and mitigate costs
  • Maintain a robust and efficient leave management process that supports the business and employees
  • Partner with Symcor’s external service provider team to ensure compliance to the disability / leave process and manage a proactive, efficient and effective process.
  • Collaborate with adjudicator and / or business in the implementing case management plans
  • Liaise with HR and Symcor’s service providers’ adjudicators to ensure all appropriate information is conveyed with respect to an employee’s case
  • Develop process to manage LTD claims including evaluation of employee retraining options
  • Manage company-wide workers compensation claims
  • Provide coaching to managers, HR employees to ensure compliance to leave policy and process
  • Maintain a system for proactive notification of leave status as it relates to pension, benefits and payroll
  • Ensure integrity of benefit data in the HRMS system Keep current on industry strategy and practices with respect to leave and return to work practices to maintain a competitive and value-add leave process
  • Provide leave data and analysis to support business requirements
Continuous Improvement & Measurement

  • Active participant on the National Health & Safety Committee
  • Provide quarterly reporting to Senior Leadership Team and HR relating to claims
  • Implement strategies and audits to measure and improve compliance
  • Identify and address developing trends requiring proactive solutions; and leading the consolidation and delivery of programs to support sustainability and meet legislative requirements, including due diligence training programs
  • Develop, implement and evaluate best practices and common streamline processes that meet our people, employer and legislative requirements


  • College Diploma/University Degree in related program (science, kinesiology, occupational therapy physiotherapy, rehabilitation counseling, disability studies and/or equivalent experience
  • Minimum 8 years’ experience in workers compensation and disability claims management
  • Minimum 5 years’ experience in Occupational Health or Health and Safety
  • Sound knowledge of an effective claims management program, such as injury/illness reporting, accident investigation, modified work, general claims monitoring and rehabilitation services
  • Proven knowledge of applicable legislation (i.e. Employment Standards Act, Human Rights Code, Occupational Health and Safety Act, Workers Safety Insurance Acts, etc.)
  • Good  understanding of the employers' rights and obligations as they relate to the provincial and federal acts and regulations
  • Understanding of medical terminology, common disabling medical conditions
  • Strong business acumen with the ability to plan and execute
  • Conceptual
  • Strong organizational skills and time management skills
  • Excellent interpersonal, relationship building and customer service skills
  • Strong computer skills with knowledge of Windows MS Office Suite applications
  • Proficient in Windows MS Office Suite
Where to apply: http://www.jobs.net/jobs/symcor-en/en-ca/job/Canada/Occupational-Health-Wellness-and-Abilities-Advisor/J3L3F179FM3XTMDT5Q6

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